Frequently Asked Questions
Everything you need to know about shopping with OtherWorld Fashion.
How long does shipping take for international orders?
International shipping typically takes 7-14 business days depending on your location and customs processing. You will receive a tracking number via email as soon as your order departs our warehouse.
What is your return policy for seasonal collections?
We offer a 30-day return policy for all unworn items with original tags attached. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' with specific measurements in both inches and centimeters. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay in select regions.
Are your materials sustainably sourced?
At OtherWorld Fashion, we are committed to ethical manufacturing. 80% of our current collection is made from organic cotton, recycled polyester, or deadstock fabrics to minimize environmental impact.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.